Product

We unfortunately cannot amend the products in an order that has already been placed.

Delivery

Should you need to change the delivery address, you can do so by using the tracking number provided, and amending the delivery address on the courier site. Please note that this will need to be actioned before the order is 'out for delivery'.

We unfortunately cannot amend the delivery type that is selected when the order is placed.

You will need your Order ID and email address to complete your return. Please note, returns are not free.

Please process your return via our UK Returns Portal using the guidance below:

• Head to the following link to start your return
• Enter your Order ID and email address
• Select the product to be returned and the relevant return reason
• A returns label will be created, which will be downloadable and emailed to you
• Head to the following link to find your local Royal Mail Drop off point

Please note that returned orders can take up to 14 business days to be processed as the below steps need to be followed:

1. Shipping time to arrive back to our warehouse
2. Processing and inspection for refund approval
3. It can take up to 7 business days for the funds to be credited back to your payment method once our finance department processes your refund

Should your refund not be processed within the 21 business days, please send us the tracking number for the returned package so that we can investigate further for you.

When properly looked after, your Sora pieces will last you through all the stages.

Please make sure you read the wash instructions on the care labels for each garment as these have been tried and tested and will help keep your clothes looking brand new.

If you ever run into an issue, send us an email and we can help guide you.