At Sora Studio, we are committed to protecting your privacy and handling your personal data with care, transparency, and respect.

This Privacy Policy explains how we collect, use, and protect your information when you visit www.sorastudioldn.com or make a purchase.

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Who We Are

Sora Studio is a London-based brand offering luxury resort wear.

Data Controller:

Sora Studio
176 Third Avenue
London
W10 4HR
United Kingdom
Email: hello@sorastudioldn.com

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Information We Collect

We may collect and process the following personal data:

Information you provide to us

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

• Order history

• Any correspondence with us

Information collected automatically

• IP address

• Device type and browser

• Pages visited and time spent on site

• Referral source

Marketing preferences

• Your email subscription status

• Interaction with emails and campaigns

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How We Use Your Information

We use your data to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Send marketing communications (if you opt in)

• Prevent fraud and ensure website security

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Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract – to fulfil your order

• Consent – for marketing communications

• Legitimate interests – to improve our services and prevent fraud

• Legal obligations – to comply with applicable laws

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Sharing Your Information

We only share your data where necessary, including with:

• Payment providers (e.g. Shopify Payments, Stripe, PayPal)

• Delivery partners (e.g. Royal Mail, couriers)

• Website and ecommerce platforms (e.g. Shopify)

• Marketing platforms (e.g. email service providers)

• Professional advisers (legal, accounting)

We never sell your personal data.

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International Transfers

Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses

• Adequacy regulations

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Data Retention

We retain your data only as long as necessary, including:

• Order data: for legal and accounting purposes

• Customer enquiries: for service and support

• Marketing data: until you unsubscribe

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Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent for marketing

• Request data portability

To exercise any of these rights, please contact us at hello@sorastudioldn.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Marketing Communications

If you opt in, we may send you updates, offers, and brand news.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

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Cookies

We use cookies to enhance your experience on our website.

Cookies help us to:

• Remember your preferences

• Analyse website performance

• Provide a personalised experience

You can manage or disable cookies through your browser settings.

For more detail, please see our Cookie Policy.

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Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure payment processing

• Encrypted connections (SSL)

• Restricted access to personal data

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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Contact

For any privacy-related questions, please contact:

Sora Studio

hello@sorastudioldn.com